Delete Account

We understand that you may wish to close and delete your Appra account. This page outlines the process for request deletion, the timeline, and the legal constraints regarding financial data retention.

You can request to delete your account in two ways: • **Via the App:** Log in to your Appra mobile application, navigate to **Settings > Profile > Account Security**, and tap **Delete Account**. Follow the on-screen instructions to verify your identity and confirm the deletion. • **Via Email:** Submit a deletion request from your registered email address to **support@appraglobal.com** with the subject line 'Account Deletion Request'.

Upon confirming your request, we immediately suspend all card operations, disable account logins, and initiate the data deletion process. We will permanently erase your personal profile data, marketing preferences, and login credentials from our production databases within 30 days.

As a regulated financial institution, Appra is legally required by financial authorities to retain certain transactional and identity verification records (KYC data) for a period of 5 to 7 years (depending on the jurisdiction). This information will be strictly archived, securely encrypted, and only accessed for compliance or auditing purposes, after which it will be permanently deleted.

For any queries regarding account deletion or to follow up on a pending request, please reach out to our support team at support@appraglobal.com.